Worksmith Customer Success

As Customer Success Representative, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs done well and on-time. By providing top-notch customer service, you’ll solve client problems and help vendors grow their businesses.

Day-to-day you will:

  • Play a key role in communicating with local service providers and clients to ensure job requests are completed
  • Coordinate with local service providers to make sure they place bids, schedule jobs, and confirm completion in a timely manner
  • Train clients and service providers on the use of Worksmith software
  • Listen and understand client needs to provide feedback to the Engineering team and influence features of the platform
  • Collaborate with team members to ensure the highest quality customer service is provided to all clients and local service providers

The right candidate will:

  • Possess a competitive drive to achieve excellent results
  • Demonstrate strong verbal and written communication skills
  • Display a self-motivated drive to continuously improve
  • Be motivated to not only achieve but exceed expectations
  • Seek opportunities to step up and tackle new challenges  
  • Provide unparalleled customer support
  • Problem solve proactively

We also look for these qualities:

  • A willingness to learn
  • A positive and hard-working attitude
  • Tenacity and attention to detail
  • High energy
  • Competitive spirit

Requirements:

  • Based in Austin, Texas
  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach
  • Opportunities that accompany a high-growth organization
  • Competitive compensation
  • Health and dental benefits
  • Flexible vacation policy
  • Casual, fun work environment: we enjoy team lunches, happy hours, and electric bike tours

 

To apply, send resume and cover letter to careers@worksmith.com. In your cover letter, please describe:
1. An achievement you're most proud of (career or personal) 
2. The top 3 things you're looking for in your next job or company