Marketplace Operations Specialist

As a Marketplace Ops Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs done well and on-time. By providing top-notch customer service, you’ll solve client problems and help vendors grow their businesses.

Day-to-day you will:

  • Play a key role in communicating with local service providers and clients to ensure job requests are completed

  • Coordinate with local service providers to make sure they place bids, schedule jobs, and confirm completion in a timely manner

  • Listen and understand client needs to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with team members to ensure the highest quality customer service is provided to all clients and local service providers

The right candidate will:

  • Effectively and proactively manage multiple client and vendor needs

  • Possess an ability to overcome challenges with little oversight

  • Possess a competitive drive to exceed customer expectations

  • Demonstrate clear, professional communication over the phone and via email

  • Display a strong sense of self-motivation and personal accountability

  • Proactively identify and develop solutions to existing challenges

We also look for these qualities:

  • A willingness to learn

  • A positive and hard-working attitude

  • Tenacity and attention to detail

  • High energy

  • Competitive spirit


  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunities that accompany a high-growth organization

  • Competitive compensation

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, and electric bike tours


To apply, send resume and cover letter to In your cover letter, please describe:
1. An achievement you're most proud of (career or personal) 
2. The top 3 things you're looking for in your next job or company