Schedule D
Service Level Objectives

Response Time Service Level Objective
Worksmith will respond, via written communication to Customer, within one (1) hour of Customer requesting a Facilities & Experience Management Service through the FXM Services. Where Customer has properly designated a given Service as "maintenance," Worksmith will ensure that the applicable Service occurs within three (3) days of the scheduled date. Where Customer has properly designated a given Service as "emergency," Worksmith will ensure the Customer's ability to schedule the applicable Service to occur within twenty-four (24) hours of receiving such request.

Quality Control Service Level Objective
‍All Facilities & Experience Management Services will be performed in a good and workmanlike manner, in accordance with the applicable work order and industry-standard performance expectations. If Customer is unsatisfied with the quality of a Facilities & Experience Management Service provided hereunder, it may provide notice Worksmith within such twenty-four (24) hours following its receipt of such Facilities & Experience Management Service. In such event, Worksmith will, at its sole cost and expense, cure such deficient Facilities & Experience Management Services. Notwithstanding the foregoing, Worksmith shall have no obligation to cure any Facilities & Experience Management Service if there is a good faith dispute as to whether such Facilities & Experience Management Service conformed with the applicable work order and industry-standard performance expectations.

Remedy
If Worksmith fails to achieve any Response Time Service Level Objective or the Quality Control Service Level Objective with respect to at least seventy percent (70%) of Facilities & Experience Management Services requested hereunder during any calendar month (a "Service Level Failure"), then the Parties will discuss, in good faith, a service credit to be issued to Customer hereunder, which such credit shall in no event exceed the fees paid by Customer to Worksmith with respect to such month.

If a Service Level Failure persists for three (3) or more consecutive calendar months, then Customer may terminate this Agreement pursuant to Section 10(a) of this Agreement.

Customer acknowledges and agrees that the foregoing remedies constitute Customer's sole and exclusive remedy in connection with a Service Level Failure.