About Us

Putting in That Extra Effort

At Worksmith, our team is dedicated to making facilities management seamless and stress-free. With a strong focus on customer service, we connect you to trusted local providers, streamline vendor selection, and handle billing—all on a user-friendly platform. Meet the team that’s committed to supporting your success at every turn.

HISTORY

Our History

Worksmith was started in 2015 with a simple mission: build a platform that makes it easy for multi-location retailers to create and maintain an extraordinary physical space for their customers to interact with their brand.

Over the course of the last 10 years, we have developed easy-to-use software, curated a network of high-quality service providers, and built a team of caring, experienced employees to take great care of our customers and service providers.

VALUES

What We Value

Customer Success Is Our Priority

At Worksmith, we’re dedicated to understanding the unique needs and goals of each customer. We go above and beyond to deliver exceptional service and build trusted partnerships, working tirelessly to support your success.

VALUES

What We Value

We’re Eager to Build and Learn

At Worksmith, we foster lasting success through bold innovation and a growth mindset. We embrace experimentation to shape the future, understanding that mistakes are part of the journey. When challenges arise, we support one another with grace, learn from the experience, and continuously improve to achieve better outcomes.

VALUES

What We Value

We’re Stronger Together

Across the teams at Worksmith, we lead with empathy and mutual respect. Our success relies on teamwork, where we support, challenge, and elevate one another every step of the way. We’re committed to helping each other succeed, celebrating wins, and standing together through challenges.

VALUES

What We Value

We Prioritize Efficiency and Simplicity

At Worksmith, we understand that time is of the essence for your business. That's why we've designed streamlined dashboards that make it quick and easy to access the services you need. With our user-friendly platform, you can effortlessly manage requests, track progress, and ensure your operations run smoothly—all in one place, so you can focus on what truly matters.

VALUES

What We Value

Purpose-Driven and Impact-Focused

Our Worksmith employees act with agility, integrity, and a drive to make a difference in your business. No matter our role, we dive into the details and stay focused on clear goals that align with our mission. Guided by purpose, we move forward with clarity and determination to deliver meaningful results.

VALUES

What We Value

We Embrace an Ownership Mindset

At Worksmith, every team member is invested in our collective success. We take initiative, make decisions with impact, and step in to solve challenges when needed. By valuing insights from all levels and focusing on the big picture—as well as the crucial details—we’re committed to using our resources wisely to drive real value for our customers.

OUR TEAM

Meet the Worksmith leadership team

Founder, CEO
Bryan Burkhart

Bryan Burkhart is the Founder and CEO of Worksmith. Bryan has extensive leadership and management experience gained through more than two decades in the software industry. He began his career at Trilogy Software in Austin, Texas. Later he served as Senior Vice President of Global Sales at Callidus Software, Inc. (IPO – NASDAQ: CALD), where he was responsible for all revenue and managed the company’s sales operations globally. Bryan founded and served as CEO of H.Bloom Inc., acquired by Tenth Avenue Holdings. Bryan graduated from The Wharton School at the University of Pennsylvania with a BS in Entrepreneurial Management.

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Chief Operating Officer
Steve Hehl

Steve is the Chief Operating Officer at Worksmith, where he leads the company's vision, strategy, and operational execution. A key figure since Worksmith’s inception, Steve has been instrumental in building the core team, driving financial forecasting, ensuring regulatory compliance, and shaping the product roadmap. Under his leadership, the company has achieved significant growth and profitability through strategic planning, exceptional project management, and a strong focus on team development. With a background in software engineering, Steve initially designed and developed Worksmith's flagship product. His unique combination of technical expertise and business acumen has positioned him as a leader in both engineering and operations. Before joining Worksmith, Steve served as Director of Engineering at H.Bloom, where he led the development of web applications and expanded the engineering team. He holds a Bachelor of Science in Computer Science from Columbia University, providing a solid foundation in technology and leadership.

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Vice President, Enterprise Accounts
Cassandra Miller

Cassie is the VP of Enterprise Accounts at Worksmith, where she has a proven track record of driving growth and fostering strong relationships with key clients. Passionate about delivering tailored solutions and ensuring exceptional service for large-scale enterprises, Cassie was the first hired employee at Worksmith. She enjoys helping her clients reap the benefits of a great solution. Cassie thrives in fast-paced environments, leveraging her expertise to create impactful, long-term partnerships. She's dedicated to continuous innovation and strives to lead by example in delivering value to both clients and the business. As a problem solver, Cassie focuses on finding creative solutions that meet her clients' needs, working tirelessly to ensure their success. She believes in fostering a positive, collaborative atmosphere and empowering her team to exceed expectations. Cassie is also committed to staying ahead of industry trends and adapting to the evolving needs of her clients. She loves exploring new places, staying active, and soaking up all the fun that life has to offer. Whether it’s a weekend getaway, a competitive tennis match, or simply relaxing with Olive, Cassie knows how to find the perfect balance between work and play.

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Vice President, Engineering
Michael Larson

Michael is the Vice President of Engineering at Worksmith where he has played a pivotal role in scaling the company’s technology stack. With a focus on building a talented and collaborative team of engineers while staying up-to-date on the latest software trends, he has fostered a culture of innovation and continuous improvement at Worksmith. Starting at Worksmith as an engineer himself, Michael has an acute understanding of the challenges his team faces, and uses that background to nurture a supportive environment that ensures both the success of his team as well as Worksmith’s technology platform. In his free time, he enjoys hiking and exploring local breweries.

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Vice President, Product
Alex McCormack

Alex McCormack is the Vice President of Product where he oversees the product vision and strategy for the organization. As the company's first product hire, Alex has been instrumental in building the product function from the ground up and driving its evolution. He is recognized for his ability to solve complex problems by integrating data analysis, operational planning, and technology. Outside of work, Alex enjoys playing tennis, cooking, and spending quality time with his wife and daughter.

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Director of Product
Kaitlyn Thoen

Kaitlyn Thoen is the Director of Product at Worksmith, specializing in Product Design and User Experience. Known for her creative problem-solving and user-centered approach, she is passionate about transforming complex challenges into intuitive solutions that meet customer needs. When she’s not at work, you can find her on a plane, traveling to a different corner of the world.

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Director of Sales
Nicholas Steimer

“Nico” Steimer is the Director of Sales at Worksmith, specializing in cultivating successful, new business partnerships for Worksmith and its clients. Always at the forefront of exploring innovative go-to-market and sales strategies and testing new ideas, he elevates team performance through collaborative efforts and a commitment to continuous improvement. His colleagues commend his leadership skills, perseverance, creativity, and integrity, defining him as a professional who consistently strives for excellence. Outside of work, alongside his wife, dogs, and cat, Nico takes advantage of all of the live music, food, and fun Austin, TX has to offer.

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Director of Customer Success
Kanan Boor

Kanan is Worksmith’s Director of Customer Success, where he focuses on driving customer satisfaction, ensuring seamless onboarding, and building long-term relationships to enhance client retention and success. Known for his strong communication skills, problem-solving abilities, and customer-centric mindset, he’s passionate about empowering customers to maximize the value of Worksmith and providing personalized, strategic support. When he’s not at work, you can find him reading, playing strategy games, or going on walks with his dog, Zeke.

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Vice President of Retail
Ray Riley

Ray Riley co-led Progress Retail from inception to acquisition by Worksmith. Ray remains responsible for the Progress Retail business unit, and as a member of broader Worksmith team that is passionate about bringing innovation to workforce and workplace management. Previously Ray spent 10 years in the retail industry. Ray enjoys traveling, good food, basketball, and spending quality time with his family. Ray is based in Chicago.

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the team behind

Meet the Team

Worksmith is an extension of your team. We work around the clock to ensure every job is completed successfully. Our Support team is dedicated to your success, actively managing the details so you can focus on your business and trust your work orders are in good hands.

HOW WE WORK

Making Worksmith Work For You

Worksmith streamlines facilities management by connecting businesses with trusted local service providers through one easy-to-use platform. From finding the right vendors to simplifying billing, Worksmith makes it effortless to keep your operations running smoothly—discover how we can support your business today!

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